Welcome to the Callaway Irons Golf Shop FAQ page. We’ve compiled answers to the most common questions about our premium golf equipment, delivery options, and customer service policies. If you don’t find what you’re looking for here, please contact our team at [email protected].
About Our Products
What types of golf equipment do you offer?
We specialize in premium Callaway golf equipment including:
- Drivers for maximum distance off the tee
- Irons designed for better control and precision
- Putters to improve your short game
- Complete sets for golfers at all levels
- Cart bags and accessories
Why should I choose Callaway clubs?
Callaway is renowned for innovative golf technology that transforms players’ games. Our clubs offer:
- Superior craftsmanship meeting exacting standards
- Cutting-edge designs for improved performance
- Equipment suitable for golfers at all skill levels
- Consistent quality that professionals trust
Ordering & Account Questions
How do I place an order?
Simply browse our categories, select your preferred clubs, add them to your cart, and proceed through our secure checkout. You’ll receive an order confirmation via email once your purchase is complete.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive tracking information via email once your order ships. We’re developing account features for future updates!
Payment Options
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide to golf enthusiasts everywhere, excluding select regions in Asia and some remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two convenient delivery methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving 10-15 days after dispatch
- Free Shipping (orders over $50): Via EMS, arriving 15-25 days after dispatch
How will I know when my order ships?
You’ll receive an email notification with tracking information as soon as your clubs leave our Albuquerque facility. We’ll keep you updated throughout the delivery process.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if you need to make any adjustments to your order. Your clubs must be in original, unused condition with all packaging intact.
How do I initiate a return?
Contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through our simple return process and provide a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method for returns.
Contact Information
How can I contact your customer service team?
Our golf specialists are happy to help! Reach us at:
- Email: [email protected]
- Mailing Address: 125 Bird Street, Albuquerque, US 87102
Still have questions? Our team of golf equipment specialists is ready to assist you in finding the perfect clubs for your game. Contact us today and let’s improve your golf experience together!