At Callaway Irons Golf Shop, we stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging
  • You must initiate the return within 15 days of receiving your order
  • The item must not be listed as non-returnable (see below)
  • You must provide proof of purchase
Non-Returnable Items: For hygiene and safety reasons, golf gloves and personalized/customized items cannot be returned or exchanged unless defective.

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] with your order number and reason for return/exchange within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our warehouse at:
    Callaway Irons Golf Shop Returns
    125 Bird Street
    Albuquerque, US 87102

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs to send your replacement item.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return. Note that shipping fees are non-refundable unless the return is due to our error.

For PayPal payments, refunds may take 3-5 additional business days to appear in your account.

Exchange Information

If you’re exchanging an item for a different product or size, we’ll ship your new item once we receive your return. Processing time for exchanges is typically 5-7 business days after we receive your return.

Return Request Template

Use the following template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Callaway Irons Golf Shop Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
[Product Name] – [Quantity] – [Reason for Return/Exchange]

Preferred resolution:
[Refund to original payment method/Exchange for (specify product)]

Additional comments:
[Any other relevant information]

Thank you,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international customers (excluding Asia and certain remote areas), please note that return shipping costs are the customer’s responsibility, and we cannot refund original shipping fees. Duties and taxes are non-refundable.

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected].